Fractional Operations Consultant
I help ambitious businesses move from firefighting to strategic growth, without the overhead of a full-time hire. Built to last, not for dependency.
The Problems I Solve
I've heard these same challenges from founders, operators, and leadership teams across hospitality. If any of these sound familiar, let's talk.
"We're growing but our systems aren't keeping up."
I identify where processes are breaking, design scalable solutions, and implement them without disrupting day-to-day operations.
"We need better tech but don't know what to buy."
I've reviewed dozens of platforms for hospitality businesses. I'll find what fits your model, budget, and future plans.
"Our teams are drowning in admin."
I automate the repetitive, document the complex, and free your people to focus on what matters.
"We're preparing for investment but struggling with resources."
I've supported fundraising rounds and built the reporting, governance, and documentation that investors and boards expect to see.
"Everyone's busy but we're not making progress."
I translate between departments, turn discussions into action plans, and make sure execution matches vision, without adding to anyone's workload.
"I want to expand but not sure where to start."
I've opened private members clubs in Switzerland, France, and Singapore. I build the operational playbooks, governance, and systems that let new sites launch without chaos.
Who I Help
I've seen how growth breaks operational foundations, from the inside. Whether you're building from scratch or fixing what's broken, I've been here before.
Building or stabilising, you need operational structure without hiring too early. I'm the trusted support you can rely on without full-time overhead.
Preparing for fundraising or board oversight. Processes, data, and reporting need to stand up to external scrutiny; I make sure they do.
The business is outgrowing its existing systems and ways of working. I identify the roadblocks and find simple, scalable solutions.
You need senior-level operational support but not a full-time hire. I bridge that gap, turning plans into consistent, measurable action.
How I Help
Senior expertise with a hands-on mentality. I'll design your strategy and build the tools that make it work. No task is too small if it moves your business forward.
I've managed shareholder relations, led Rights Issues for the group, and built the governance infrastructure that gives investors confidence.
Making your business investor-ready and future-proof. Helping founders and leadership make better decisions and prepare for growth.
From reservations to logistics to a £5M+ annual member renewal portfolio, I've designed the operational backbone for a global hospitality group.
I know what works when you're scaling fast with limited resources, and I build solutions that last, not workarounds that create new problems.
I've built e-commerce platforms from zero, supported the implementation of Microsoft D365, scoped dozens of platforms, and created lightweight CRMs for new club launches.
I speak tech, but I translate it into what your teams need. I know which vendors overpromise and which questions to ask before you commit.
Why Service Businesses Choose to Work With Me
After nearly a decade at 67 Pall Mall - a global private members clubs - I've lived through every operational challenge a growing service business faces:
I don't just understand these challenges; I've built the solutions. From scratch, under pressure, within budget, with teams who had to keep service running.
My roots are in hospitality, but the problems I solve; operational scaling, technology implementation, bridging strategy and execution - exist across every service business. If any of this sounds familiar, the door is open.
Featured Project
During the pandemic, 67 Pall Mall needed to pivot from in-person wine tastings to virtual events with wine kits delivered to members' doors. The business had no e-commerce capability, no logistics infrastructure, and membership-specific payment complexity that traditional gateways couldn't handle. Everything had to be built from scratch while the rest of the business pivoted simultaneously.
Track Record
Nine years at 67 Pall Mall. Here's what it looks like in practice.
I've worked floor shifts, cleaned the data and written investor documents. I'll develop your technology strategy, write your board papers, and document your SOPs. In hospitality, everyone does what needs doing when service demands it. No job is too small if it solves a real problem and moves your business forward.
How I Work
Every engagement starts the same way, with genuine understanding before any work begins.
An informal, structured conversation to rapidly understand your business, challenges, and what you need. No pitch, no pressure.
Everything discussed is structured into a written brief; key issues, priorities, and suggested ways forward. Shared for your approval before anything is agreed.
We agree the right engagement model; quick wins, project-based, or ongoing, with clear scope, timelines, and transparent pricing.
Hands-on work, consistent communication, measurable progress. Senior expertise with a roll-up-the-sleeves attitude; I do what it takes to get it done.
Engagement Pathways
01 · Fast impact
Fast, focused delivery
Simple, practical improvements delivered quickly. Real impact without unnecessary complexity or cost. Ideal for specific bottlenecks, urgent fixes, or a process that needs building fast.
02 · Defined outcomes
Scoped & priced
Clearly scoped work with defined outcomes, timelines, and agreed pricing. No surprises. Ideal for implementations, launches, governance builds, or site openings.
03 · Ongoing partnership
Flexible Monthly
Regular senior operational leadership aligned to your priorities. Right-sized for your business stage. Direct access, not a ticketing system.
04 · Deeper diagnosis
Structured assessment
A thorough review of performance, systems, and structure. Uncover root issues, create a clear plan forward, with the option to implement it together.
Initial conversations are informal, a genuine exploration of whether I can help and how we might work together. No pressure, no pitch. Pricing is transparent, agreed upfront, and tailored to the scope of your business.